BLOGS

Customer loyalty goes beyond loyalty cards

Nowadays we often talk about ‘customer experience’. This means that, throughout his relationship with a company, a customer must always have the same positive experience - whether he is buying a...

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Streaming data Analytics: Taking Internet of Things to the next level

Connected objects are everywhere. And we are not just talking consumer devices like smartphones or smart home appliances. Many business are investing in connectivity as well: sensors are being...

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The changing world of insurance: upselling, challenges and the customer view

For most businesses, selling to existing customers is the most cost-effective way to achieve sustainable growth. This is particularly true for insurers, as their business models rely on renewal...

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Approachable analytics: one size doesn’t fit all

With the current digitizing of all industries, data gathering and data analyses are very much top-of-mind. Consequently, having data analytics within easy reach of everyone is also gaining in...

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Data Olympics and the profitability of data investments

Continuous but small improvements are inherent to all sport disciplines. Every now and then an athlete sharpens the world record by a millisecond or a centimeter because of tremendous effort and a...

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Analytics as a core business function: the rise of the data scientist

Organizations have more data at their disposal than ever before, and few would dispute that data analytics can have effective business outcomes. In this context, Amazon is always mentioned as a prime...

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The European General Data Protection Regulation (GDPR): beyond the hype

The GDPR, adopted by the European Commission at the beginning of this year, will apply as from May 2018. The new legislation will update the existing 1995 European Data Protection Directive and set...

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CDO: to stay or to go? Help me out!

At the end of the 19th century, one of the greatest revolutions in history took place: electrification. Companies could now make use of a new, convenient form of energy: electricity. This innovation...

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Is your refrigerator a soldier of a botnet army? 


Last Friday several important parts of the internet were unavailable for hours due to cyberattacks. It happened late in the afternoon in the US so in Europe only those who went to sleep late noticed...

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OUR BLOGGERS

Steven Hofmans

Steven Hofmans

Marketing has been a department driven by gut feelings for decades. The last few years, these instincts can be supported and eventually replaced by solid facts and figures.
Steven Hofmans helps companies achieving this data-driven marketing with the solutions offered by SAS. His knowledge of the technology combined with his thorough understanding of the ins and outs of marketing activities make him an expert in the field of data-driven marketing.

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Frédéric Thys

Frédéric Thys

A mix of business curiosity, technical skills and the urge to write stories that matter…that is what drives Frédéric to blog about. His favorite topic? People Analytics! Or to showcase the value of analytics when unveiling unsuspected connections behind complex human systems and behaviors.
Buckle up for some clear, ready-to-use insights in how analytics measure the human attributes of consumers and employees to predict the success or failure of a venture, and to model and optimize teams and companies. Because business is about people, about making people happy and comfortable. And to be successful in business we need time and analytics to know how to make this happen.

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Ivy Vanderheyden

Ivy Vanderheyden

"When people are passionate about what they do, they will achieve great things” I strongly believe this to be true. The world of analytics is such a fascinating industry. Every day I discover new applications and problems we can solve through the use of analytics. As Marketing Director at SAS it is my job to bring these stories to life and inspire people to do great things with data. In my blogs I want to fascinate you with a mixture of two of my favorite topics: analytics and marketing.

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Mieke De Ketelaere

Mieke De Ketelaere

“Mieke combines a contagious enthusiasm with a deep knowledge on customer intelligence and digital transformation”, a nice reference on LinkedIn and a nice introduction for Mieke De Ketelaere’s bio. Mieke is Customer Intelligence Director at SAS for the South West Europe region. She has worked for several multinationals on all aspects of customer relations including transactional CRM, advanced analytical customer insight and interactive marketing. She is specialized in helping customers in defining the steps to grow in maturity in customer experience, customer intimacy and customer lifecycle management. Lately, Mieke De Ketelaere started to focus on the value of big data in marketing context. The arrival of new datastreams such as online and social data at one site and the calculation power at the other site, deliver a huge new set of real-time interesting insights at the fingertips of marketers. These new insights, if used wisely, allow operational marketing departments in return to take customer experience and intimacy to a higher level.

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Andrew Pease

Andrew Pease

Andrew Pease couples a deep understanding of technology with an unmatched insight in business needs. This powerful combination makes him popular within SAS for finding sensible solutions for customers across a range of sectors. Andrew is passionate about using analytics to exploit exploding data volumes in tackling business challenges. With the rise of “Big Data” and “Data Science”, Andrew navigates the hype with pragmatic approaches and experience-based insights. And against all odds, his blogs might just make you laugh as well.

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Jill Dyché

Jill Dyché

Jill Dyché — frank, funny, and full of great stories — has been thinking, writing, and speaking about business-IT alignment for over two decades. Jill has lived in far-flung locales including Paris, London, and Sydney, lecturing at industry conferences, tech events, and leading business schools, and blogging on the topic of why
orporate technologies are — or, at least should be — businessdriven. She lives in Los Angeles, where she samples fringe Cabernets, rescues shelter dogs, and writes the occasional haiku.

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